Warning:- The information contained on this website is for
educational purposes only and is not intended to diagnose,
cure or treat any medical condition. Should you have any
medical condition, always consult your doctor, before undertaking
any change in exercise or dietary advice.
are we and what do we do?
stocks hundreds of health related products including
vitamins, minerals, herbal supplements,
fitness equipment, fitness videos, fitness
DVD's, books, weight training products and
training equipment all at discount prices. These
are allavailable 24 hours a day, 7 days a week in
our health shop. We also have an information packed
website with fitness routines, health articles and
Our online health shop
offers a huge range of nutritional supplements from many
of the leading manufacturers at DISCOUNTED PRICES!! All
orders are delivered to your front door straight from
the warehouse! Our online health shop
ordering system has been developed to be very secure and
safe and accepts the following credit cards: Visa, Mastercard,
Delta, Switch, Solo and American Express.
Visit our health shop for vitamins and
minerals, discount vitamins and minerals, health supplements,
fitness, minerals, diet, health, exercise, herbal, health
supplement information, weight, advice, glucosamine, glucosamine
chondroitin, vitamin c and much more.
Matter has chosen mail order specialist CLF Distribution
Ltd to process your order. Your internet order is automatically
sent to CLF Distribution. Your internet shopping experience
should always be problem free. If you experience any problems,
please contact the customer support team on the number above.
Please note that your credit card will be billed in the
name of CLF Distribution Ltd
with Natural Matter should
always be problem free. If at any time you do experience
any problems, please contact one of our customer care advisors.
can order by
(1) using this web site
(2) by telephone: 07791 203179
the products that you would like to order by clicking on
the "buy" button to add to your virtual shopping
basket. You can view the products in your shopping basket
by clicking on "view basket". You can also change
the order quantities by changing the number required and
clicking "update basket" or remove a product from
your basket by clicking on the "delete" button
at the end of a line.
You also have the option of logging in, or "create
a new customer account", or to continue as a guest
shopper. If you are a returning customer then click the
'login' link and enter your username and password to log
in. If its the first time you are purchasing from Natural
Matter then click on "create an acccount". Here
you will need to fill in your name, address, e-mail address,
username, password and phone number(s). Be sure to fill
in all the fields with the *(asterisk) next to it.
After you have filled in the form then click on "register".
You will now be taken to the "accounts" page where
you can click 'view basket' to continue with your purchase.
If you do wish to register for an account you can continue
with your purchase by filling in the billing details on
the first 'checkout' page. You also have the option of changing
your shipping address by checking the "I would like
to use a different delivery address" option. Make sure
all your order details are accurate before proceeding and
then click 'submit'.
On the next page you can select from different shipping
zones options (if ordering within the UK) plus different
delivery options i.e. "Priority" or "Standard"
shipping. After you are satisfied that your order details
are correct then click on the "next" button. You
will now be presented with a summary of your order details.
If you need to change any information you have provided
click 'back' on the browser and amend the details. If these
are all correct click on the 'enter payment details' button
will finally be taken to the 'payment page', where you will
be asked to enter you credit card information. Then please
click on "Purchase", which will complete your
shopping process. We'll send you an email containing the
complete order information, as well as an order number to
use if you wish to contact us. If any of the products that
you have ordered are out of stock, you can still place the
order and we will ship your backordered product(s) as soon
as we receive them at our warehouse. If needed we will ship
your order in multiple shipments, you will not be charged
for the multiple shipment. We will send you an e-mail as
soon as your products are despatched from our warehouse.
your order has been confirmed we will send you a confirmation
email containing your order number. You can log onto "my
account" and with the order number, check up the status
of your order. If for any reason your order does not reach
you in the specified time, you can contact us by phone,
fax or email. Any such enquiry will be investigated promptly
and we will let you know why your product was delayed and
what we are doing to put matters right.
Matter offers the following variety of payment methods:
Credit Cards, and debit cards.
MasterCard / EuroCard
To ensure that shopping on-line is secure, your credit/debit
details will be encrypted using Thawte SSL technology.
Natural Matter respects your privacy and is committed to
protecting it. All the information given by you will be
maintained with utmost care. This information is required
for the sole purpose of easing and enhancing your overall
shopping experience and will not be passed on to a 3rd party.
information do we need from you and why?
Registering an account with Natural Matter
registering with Natural Matter we need your name, email
address and we ask you to choose a username and password.
You will qualify for special offers, competitions, product
announcements and other news, which may be e-mailed to you
from time to time. We respect your privacy. If you would
prefer not to receive e-mails alerting you of Natural Matter
special offers, product announcements and other news, just
let us know by un-checking the box on the login page that
says "Yes! I'd like to get information on special offers,
savings and new products". You may also unsubscribe
at any time and stop receiving our newsletters or product
information by updating your account details by logging
on to 'my account',
you place an order from Natural Matter, we require your
name, home address, delivery address (if different), e-mail
address, credit or debit card number and expiry date (and
issue number for debit cards) so we can process and deliver
your order. We also ask for your telephone number so that
we can contact you urgently if there is a problem with your
order. The information collected on the order form (except
of course those necessary to process the credit transaction)
is not shared with any group or organisation outside CLF
Distribution. You may verify and modify these details at
anytime by logging on to "my account" if you have
registered with us.
are "cookies"? Why do we use them?
are small pieces of information that your web browser stores
on your computer when you visit a website. Our cookies let
us personalize your visits to Natural Matter and recognize
you when you return. Natural Matter can access only the
cookies that our site creates on your computer. Most browsers
automatically accept cookies. You can disable cookies on
your computer by indicating this in the preferences or options
menus in your browser. We recommend that you use Internet
Explorer and Netscape Navigator versions 3.0 and higher.
Cookies pose no hazard to your computer.
you shop on our website, you agree to let us collect and
this page, so you'll be aware of what information we collect,
how we put it to use and under what circumstances we will
disclose it. Note: if there are any changes in the privacy
policy they will only apply to new users and will not apply
to those already enrolled on product trials.
do we protect your information?
the customer information (including your name, email address,
mailing address, credit card information and purchase history)
is protected by using secure servers that encrypt the information
you input before it is sent to us. When you place an order
with us, we protect your credit card information by using
a secure server (SSL- secure socket layer-encryption, the
Internet standard for secure transactions) for browsers
that can accept it. SSL encrypts your ordering information,
such as your name and credit card details so that they can't
be read in transit. The financial data is available only
to the banks and credit card clearing services for the purpose
of processing payments. As an additional safety concern,
please be assured that once the transaction is complete,
your credit card details will not be stored on our database
along with your other personal details. Only you and the
system administrator know your password. The information
you provide us may be transferred outside the United Kingdom
for the purpose of operating our site or to maintain your
customer account. Natural Matter employees will never give
out your personal information to anybody unless you specify
so, nor will our employees ask you for them in an unsolicited
email or telephone call. All the consumer information is
stored on a separate and secure database, which is not directly
accessible from the Internet. At Natural Matter we regularly
review the security measures to ensure that our site is
safe and secure, from our consumers point of view.
you have forgotten your password, we can email you a reminder.
Just click on the 'my account' link, and then choose the
link which says, "forgotten your password". You
will then need to enter your name and email address. A password
reminder will then be send to you via email.
your account details
can view or modify your account information in two ways:
logging on to "my account" where you will be prompted
to enter your username and password you choose at the time
of registration. You may then view or edit information that
you have previously registered with us. You may alternatively
e-mail our Customer Services department with the required
changes at email@example.com.
logged on to "my account" you may track your order
status or view a detailed history of all the products you
have bought from Natural Matter.
for some reason you are unsatisfied with the product(s)
we send you, then you can return them within 14 days, provided
they are unopened and unused, for a full refund. If any
of the product contents are damaged during transit, please
let us know and return the goods. We will despatch a replacement
or refund your credit card, at our discretion. In the unlikely
event you receive the wrong product please inform us immediately
and we will despatch the correct product the same day. You
can cancel your order by emailing firstname.lastname@example.org
and provided your order has not been despatched, we will
consequently refund your credit card with the full amount.
If the goods have already been despatched then return them
to us unopened and unused within 14 days of receiving them
and we will refund your credit card. If you are unsure about
any of the products being suitable for you to take then
please look through our information page on the product
in question and if you are still in doubt please contact
us for advice on 07791 203179.
credit card is charged at the time you place your order.
Generally credit refunds are processed within 5-7 days but
may take up to 30 days for the credit to show up on your
account depending on your financial institution. If you
have any other billing queries please email-us with your
enquiry at email@example.com
will maintain details of all the orders you have placed
with us. You may look up these details anytime by logging
on to "my account" where you can view your current
and past order information.
content, which includes all names, logos, images, pictures,
articles and icons, information, regarding or relating
its products and services will not be liable for any damages
to do with health, fitness, dieting or any other related
item, or any damages arising from use of information or
loss of use, data or profits, whether in contract, negligence
or any other action, arising from or in connection with
the use of naturalmatter™
and all that natural matter.com™ entails.
not ensure that functions and procedures contained in
natural matter content and on the site will be uninterrupted
or error free, that defects will be corrected, or that
natural matter or the server that makes it available are
free of viruses or bugs.
have tried to ensure that information and currency provided
in the Web Site is accurate. However, we make no representation
and give no warranty of any kind in respect of the information
images, pictures, articles and logos identifying the naturalmatter™
company and their products and services are subject to copyright,
design rights and trade marks of the company.
may not republish, rework or copy, content in any way except
for your own personal, non-commercial use.
not accept liability for any loss (direct, indirect or consequential)
which may arise from reliance on information contained in
the Web Site or in respect of any error or omission.